15 June, 2025
BusinessThought Leadership

CALLER AGE, PREFERRED PRONOUNS AND SCAM CALLS: CUSTOMER SERVICE AGENTS REVEAL WHAT INFLUENCES CUSTOMER EXPERIENCE

89 Comments01.7k

Over a quarter of Brits believe that businesses treat their customers poorly according to a recent YouGov poll, which could spell bad news for a lot of businesses after a difficult two years – considering that just under a third of us say we would reconsider using a company or brand again after a bad experience.

Experience is king, and in a competitive, ever-changing business world maintaining positive customer experience is vital to earning, and retaining, customer loyalty.

But with so many of  us believing that businesses are still falling short in this area it’s clear more work needs to be done. Which is why UK customer management experts CallCare, have compiled their ‘CX Insights: how businesses can earn and retain customer loyalty’.

The report looks into the current landscape of the customer experience sector and utilises data from CallCare’s recent survey of customer service advisors and call centre agents in a bid to gain a better understanding of four of the main areas that can have a huge influence on customer experience – demographics, industry, language and scams.

The respondents were made up of roughly 25% call centre agents and 75% customer service advisors, all aged between 18 and 55.

From Call Length To Customer Age

Interestingly, nearly half of those surveyed ranked customers aged 67+ as the most difficult to deal with, despite only three percent reporting they regularly speak to that age group. According to the data the average age that customer service agents deal with is between 25-40.

Despite being the average age for callers, most agents report that customers aged 25-40 are actually the second shortest calls in general, only slightly behind the 18-24 bracket. Over a quarter of agents believed that customers aged 67+ take the longest on the phone, potentially why so many ranked them as the most difficult age group to deal with.

And as for the three industries that agents believe take the longest to complete calls on, both as the customer and the service provider, are financial services, utilities and energy and lastly public services. Potentially due to the lengthy security checks required before being able to assist the caller.

Preferred Pronouns  

The survey also provided an insight into how language choice has been impacted by changing social values over the last few years with only 9% of respondents saying they haven’t given any thought recently to gender specific language and pronouns. That’s compared to two thirds who say they use gender neutral language either regularly or exclusively.

Which is not surprising given that nearly two fifths of agents reported being corrected for using the wrong pronoun at some point.

Over three quarters of agents now believe it is either very important or important to remain gender neutral on calls these days. However tone of voice is apparently a larger concern to agents, with a massive 95% reporting they believe it to be very important or important when looking to appease the customer.

Is This Call Genuine?

A new problem that customer service agents seem to be facing in the wake of the pandemic is a rise in customers thinking they’re a scam caller, with just under two thirds saying that a customer has questioned them recently.

The pandemic reportedly saw a rapid increase in the number of scam calls as criminals saw an opportunity to exploit people with all the uncertainty happening. According to the customer service agents surveyed, one of the ways they currently help customers differentiate them from scammers include reassuring customers that they will not be required to share private data such as pins or passwords.

Additionally agents say they can immediately provide their name and the company name to give transparency and confirm personal information the company has on the customer.

Two thirds of agents also reported they have seen a rise in customers contacting them about scam calls in general, with the most popular way agents believe businesses can help protect their customers from scam calls by helping to educate them more on the matter.

Gemma Harding, Head of Client Services at CallCare said: “Customer service is constantly evolving as consumer attitudes and expectations change and all the uncertainty of the last 18 months has only amplified this process. Creating and retaining customer loyalty is more important than ever if businesses are to survive the next few years and part of that means understanding the current climate; from changes in language choices, the makeup of the average customer and the increasing role companies need to play in helping customers navigate new issues such as the rise in scam calls.

However regardless of what changes within the industry the purpose of customer service is to help the customer resolve whatever problem or issue they have. So while many service agents may rank older generations as the most difficult calls or the calls that take the longest, this is often because a lot of call centres place pressure on their staff to resolve calls as quickly as possible instead of focusing on outcomes. At CallCare however we believe in resolving the issue in the first instance, meaning it may take longer to handle a call – but that is deliberate and preferred to shorter but multiple calls. Too many organisations can focus on metrics like efficiency/call length not on whether we deliver what the caller wants.

And if a business truly wants to earn and maintain customer loyalty, especially after such a difficult time, they should focus on ensuring positive customer experiences over metrics such as call difficulty or length.

News Team

View all posts
Share
The Beginner’s Guide to Gynecomastia Previous post

Related Articles

Business

YouTube’s Mohammed Rahman Redefines PMP Exam Prep for UK Professionals—Helping 5,000+ Pass Using a 30-Minute-a-Day Strategy

Business
Business

An Effective Guide to Running Your Business from Home
Business

Older Staff Feel Sidelined in Development and Recognition, New Data Reveals
Business

Teenage CEO Shakes Up Marketing Industry with Global Ambitions

89 Comments

  45. xnxxhub.win

    I was recommended thbis blog by means oof my cousin. I’m now nnot shre whether this put up
    iis written by means off him ass nobody else understand sjch dezignated aplroximately myy trouble.
    You’re incredible! Thanks!

  46. vivoxvideos.com

    Good day! This ppost couldn’t bbe written any better! Readikng thgis
    pozt remknds me off myy good olld room mate! He
    always kept talking about this. I will forwartd this pazge to him.
    Faairly certawin hhe wiol havge a gkod read. Thank youu ffor sharing!

  78. Liusfop

    Couples in therapy often find breakthroughs happen faster alongside medical support like viagra. Quiet protection, bold transformation – delivered safely.

  82. do bodybuilders take steroids

    Nonetheless, we might receive compensation from retailers and/or from purchases of merchandise through these
    hyperlinks. Lupini beans, on their own, are dense little buggers that
    taste barely nutty. They ratchet up the protein in this satisfying spiral-shaped pasta, and in addition lend a hearty spine of
    flavor. The corkscrews are wound excellent, too, equally able to trapping pesto and whatever you
    wish to throw into your pasta salad. Blood checks offer you a real-time snapshot of inside
    stress, hormonal suppression, and systemic influence.

    Excessive doses don’t at all times yield better outcomes — they only increase facet impact severity.

    Anabolic steroids are synthetic hormones that mimic the results of
    testosterone, the male sex hormone. While they do bodybuilders take steroids have some
    reliable medical makes use of, anabolic steroids are sometimes misused by athletes, bodybuilders, and others to boost efficiency and enhance their physical look.
    Nevertheless, anabolic steroid misuse may cause severe health issues
    and is taken into account a dangerous drug behavior.
    Bdsupplementstore.com is an On-line Health Club dietary supplements retailer based in Dhaka, Bangladesh, for all your bodybuilding wants.
    We present our customers with 100 percent Authentic and
    imported supplements from the United States and the Uk, with protein powder, vitamins,
    creatine, and weightlifting belts. Our purchasers should buy the most effective gear on the market and
    get recommendation about how to use it, whether or not it’s their first time hitting a fitness
    center or simply on the lookout for new items to take their exercise to a different
    stage.
    At Males’s Well Being, we take nice delight in providing our readers with reliable and trustworthy product recommendations.

    We consider that our readers deserve one of the best, which is why we always ensure to conduct thorough research and testing before making any
    suggestions. For this story, we also known as
    on specialists together with Mike Roussell, Ph.D.,
    author of The Metashred Food Plan, and Marie Spano, RD, sports activities nutritionist for
    the MLB.
    Drug-induced liver damage (DILI) is a known potential
    dangerous impact of using anabolic steroid-containing
    products. It is beneficial to fulfill your protein intake by
    way of pure foods and a balanced food regimen. Nevertheless, if you’re unable to satisfy your protein wants via diet
    alone, protein powders is usually a protected choice when chosen properly.

    Anabolic steroids are synthetic versions of these hormones and are sometimes taken to enhance
    athletic efficiency and enhance muscle progress. The
    misuse of anabolic steroids is not restricted to
    athletes and bodybuilders. People in industries that worth muscle power, corresponding to safety, police,
    construction, and defence, may also misuse these substances.

    Moreover, younger folks and adults concerned about their physique picture might flip to anabolic steroids
    to realize a extra muscular physique. To tackle the misuse of
    anabolic steroids, preventative measures and intervention methods are essential.

    Proteins, sometimes called the constructing blocks of life,
    play a mess of roles in our body. A give attention to leucine within the dietary regulation of human skeletal muscle metabolism in ageing, exercise, and unloading states.
    Affordability is essential, particularly
    for people who are just starting their fitness
    journey. We in contrast the fee per serving, package deal size, and general worth
    for cash. Bare Vitamin states the protein powder is
    cold-processed to keep away from contamination from chemical
    detergents, artificial components, or heavy metals.
    Grass-fed cows from family-owned farms in California contribute to this
    soy, gluten, and GMO-free protein powder. Testosterone and anabolic steroids have been found to have an effect on the
    central nervous system.
    The doses may be 10 to 100 occasions larger than doses prescribed to deal with medical situations.
    Common patterns for misusing steroids include cycling, stacking, pyramiding,
    and plateauing. Misuse of anabolic steroids may lead to short-term
    results, together with paranoid jealousy, extreme irritability
    and aggression, delusions, impaired judgment, and mania.

    The most popular protein powder flavors are chocolate and vanilla for quite simple causes.
    Chocolate and vanilla protein powder products combine in very easily with just about any beverage in phrases of flavor.
    For instance, some people like to use almond milk as an alternative of water to make their protein shake, and
    chocolate and/or vanilla protein powder flavors style superb
    when combined with almond milk.
    Strategic stacking with moderate, complementary dosing often leads to superior physique composition modifications with fewer complications.
    Doses past this vary significantly increase threat without guaranteeing better results.
    Every effective steroid stack starts with a solid basis — and which means deciding on the
    best base compound. Your base determines the hormonal environment for the entire cycle and influences every little thing from recovery and libido to temper and power.

    The most trustworthy source of meals andfitness journalism within the nation. I’m a health
    enthusiast and foodie, and I Am enthusiastic about juicing, smoothies, and all kinds of nutritious
    beverages. Through my in style weblog, I share my information and love for wholesome drinks
    with others.

  83. run-riot.com

    Legal muscle-building supplement that is designed to mimic
    the consequences of dianabol without all unwanted facet effects.

    Hands down the top-rated testosterone booster complement for men who need quicker muscle development.

    It works as an anti-inflammatory and helps with muscle gains, power, and
    even pain aid after strenuous actions. Tribulus Terrestris is a natural medicinal plant and
    natural different to steroids that has been extensively
    used for centuries to deal with a variety of well being
    problems.
    Some of the most effective authorized steroids embrace components that enhance your testosterone ranges.
    Many of one of the best authorized steroids contain amino acids that help with
    weight loss and muscle progress in various methods.
    We’ve reviewed the most effective authorized steroid alternatives
    and muscle building drugs that will assist you find the proper product for your fitness
    targets. Whether you are in search of a bulking cycle or chopping cycle,
    the pure steroid alternatives beneath can help get
    you outcomes faster than food plan and exercise alone.

    D-Bal Max is tailored for muscle mass and power enchancment, making it best for bodybuilders and athletes.

    Succesful of selling muscle development and strength, they will also lead to the development of male traits.
    Anabolic-androgenic steroids (AAS) are lab-made, artificial medicine that
    contain variations of the male hormone testosterone. While
    medical doctors may prescribe anabolic steroids in some circumstances,
    many AAS customers misuse these medicine by
    taking doses which would possibly be 10 to one hundred instances higher than prescribed doses.

    Some users pair a quantity of anabolic steroids together, making a harmful mix of results.
    Males often take steroid dietary supplements like Testo-Max to increase their testosterone ranges.
    Your testosterone naturally decreases as you
    age, and you might discover it tougher to realize your fitness goals
    today than it was for you ten or fifteen years ago.

    It is a key mediator of anabolic actions in numerous tissues and cells, corresponding to development
    hormone-stimulated development, metabolism and protein translation. Pure
    steroids are additionally prevalent in crops, where they serve crucial
    roles. Phytosterols, plant-based steroids in foods like nuts, seeds,
    and greens, are essential components of plant cell membranes.
    When consumed, Phytosterols, then again, contribute to
    our well-being by decreasing cholesterol levels and diminishing
    the likelihood of heart disease. There are many essential vitamins that might be supplemented in excessive doses to scale back inflammation safely.

    Extra sugar can result in insulin resistance and increased cortisol ranges, hindering muscle recovery.
    In addition, saponins also improve digestive well being as properly
    as doubtlessly to help enhance strength and endurance throughout
    workouts. With an abundance of nutritional vitamins and minerals, along with its
    status as a ‘superfood’, avocados are an ideal alternative
    for bodybuilders trying to gain energy extra effectively.
    As a flexible vegetable, avocados can be incorporated into
    salads, smoothies, and different meals to supply lasting benefits when constructing muscle.

    When you take a glance at completely different steroid alternatives for muscle building, you want to take an analytical view of them and thoroughly assess their elements
    to make the right choice for what you’re trying to get out of them.

    It comes in powder type, which might go properly with individuals who do not like swallowing a great deal of capsules of their muscle-building legal steroids.

    In addition to liver injury, weight reduction and
    bodybuilding dietary supplements can even cause injuries to your
    heart and blood vessels, he said. Respected manufacturers providing authorized steroid supplements often present a money-back guarantee to ensure customer satisfaction.
    By supporting muscle preservation and doubtlessly aiding fats loss, B-AET
    can optimize general efficiency throughout
    slicing phases. B-AET helps with fats loss by inhibiting cortisol
    manufacturing via the suppression of the enzyme 11β-HSD1.
    Users often discover important fats reduction, especially around the decrease belly.

    Moreover, phytosterols have been studied for their potential position in supporting
    the immune system. They could assist modulate immune responses, promoting a balanced immune operate and reducing the
    danger of autoimmune problems. All attainable measures have been taken to
    make sure accuracy, reliability, timeliness
    and authenticity of the data; however Onlymyhealth.com
    doesn’t take any legal responsibility for the same. Utilizing any info supplied by the website is solely at the viewers’ discretion. The
    time frames range, but most of the merchandise are described as producing noticeable
    results within weeks.
    Natural or synthetic steroids have garnered important attention due to their potential health results and performance-enhancing properties.
    Comprehending these compounds’ advantages
    and potential drawbacks is vital for making well-informed decisions.
    Healthy fats, zinc & protein-packed meals, and vitamin D rich ones
    like eggs, tuna, and nuts will promote muscle development naturally.

    For chopping, you have to use one thing like Anvarol (a legal steroid alternative
    to Anavar) to lose fat with out dropping muscle. The human body’s natural response to injury ends in inflammation-induced
    pain, swelling, and erythema.
    Ongoing experiments and medical trials ought to be continued to information and provide their scientifically based
    mostly effectiveness to scale back inflammation and promote
    wellness. Membrane-based arachidonic acid is transformed into prostaglandins and thromboxanes partly via the enzymatic motion of cyclooxygenase (COX)[34,57].
    Each the enzymes act similarly, but selective inhibition (as achieved by selective COX-2 inhibiting
    NSAIDs) can make a difference by means of unwanted aspect effects.
    All things thought-about, we believe DBulk is
    well the highest steroid different available on the market right now.

    Brutal Force makes plenty of actually good steroid fat burner (run-riot.com) options, however DBulk has one of the best formula and is the most potent.
    Blood tests could be carried out to check the person’s
    present stage of testosterone and decide whether it’s larger than normal.
    Blood ranges of different reproductive hormones (such as follicle stimulating hormone [FSH],
    luteinizing hormone [LH]) can additionally be measured.

Leave a Reply

Your email address will not be published. Required fields are marked *

kuşadası escort escort bayan kuşadası manavgat escort bayan kuşadası escortlar eskişehir escort