Protech Solutions is doing something most government tech vendors won’t touch: rebuilding the aging infrastructure behind child support, SNAP benefits, and social care referrals — from the ground up.
Led by Nagaraj Garimalla, the company has spent two decades in Child Support Enforcement implementation. That’s not marketing copy. That’s the kind of institutional knowledge that shows up in product decisions.
Their flagship platform, PCCM-CS (Protech Core Certified Microservices-Child Support), breaks apart the old monolithic child support systems that agencies have been stuck with for years. Instead of one enormous, fragile codebase, each function — document handling, payment processing, case management — runs as its own independent service. Agencies use only what they need. Updates ship faster. Errors drop. And when something breaks, it doesn’t take down everything else with it.
That last part matters more than people realize.
Then there’s Track My Cases, or TMC. Here’s where it gets interesting: the platform combines predictive analytics with AI to flag potential issues before they actually become problems. Caseworkers get a single dashboard — real-time insights, prioritized caseloads, no more toggling between five different systems to figure out what needs attention today. The result? Faster case resolution, fewer delays in payment, and families who aren’t left waiting on support they were already owed.
Protech Solutions also built OneTrac, a system designed specifically for SNAP application processing. It integrates in real time with document imaging platforms, which sounds technical until you hear the outcome: data errors drop by as much as 90 percent. For public agencies trying to maintain federal compliance while managing enormous application volumes, that’s not a minor improvement. It’s the difference between a program that works and one that doesn’t.
The social care side of the business runs through Good Grid — a referral management platform built with direct input from social sector leaders. Nonprofits and government agencies often operate in silos; Good Grid bridges that gap with a searchable resource directory, a Social Determinants of Health Screener, and a closed-loop referrals database. Everything stays HIPAA-compliant. Organizations can track outcomes in real time, so when community needs shift, they can actually respond.
Finally, there’s the State Disbursement Unit platform, focused on child support payment processing. Payments come in through credit cards, PayPal, or MoneyGram via a single portal. An IVR system handles scheduling — hearing dates, appointments — while live customer service reps remain an option for anyone who needs them. Simple, flexible, and built for the real-world messiness of how people actually pay.
What Protech Solutions has built isn’t flashy. It won’t trend on LinkedIn. But somewhere, a caseworker just closed three cases faster than usual. A family received a payment on time. A SNAP application moved through without an error.
That’s the work.
