No matter what your industry is, running a small business is extremely hard. Aside from operational difficulties, financial constraints and manpower requirements, in the age of hyper-competition, every business strives to stand out and outperform its competitors.
With new companies opening each day, it is more crucial than ever to know how you can beat out your competition. So, here are the eight tips to help you overcome your competitors in business.
Know Your Competitors
This might seem super obvious, but you really need to know your business’s competition. Dedicate time to find out who your competitors are, what they offer and what they are doing differently. This will help shed light on industry trends and standards, identify the areas you need to compete in and give you a platform to stand out.
Focus On Your Strengths
Just because another company has a similar offering and may outperform certain aspects of your business model doesn’t mean you won’t be able to gain a competitive edge. If you want to make your company outshine the competition, you need to do business differently than they do.
Consider identifying holes in the business models of your competitors and the main strengths of your business that clearly exceed other organisations in the region. Then focus on marketing those traits to set your company apart. In case another business provides a higher quality of service, but at a higher price, you might want to highlight your lower prices. If your competitor aims to attract clients by offering lower prices and is struggling with customer service, you can put your efforts into bringing the perfect customer experience.
Use Social Media
Instagram, Facebook, Twitter, LinkedIn, Pinterest – we all know these big names, but not every company makes full use of these extremely useful social media platforms that help you to reach out to hundreds and thousands of different individuals at once. Your company’s brand is not just a logo, product/service and mission statement – social media presence is becoming an increasingly essential factor in business development. Thus, you need to grow your company’ social media presence.
Making full use of social media not only allows you to build brand awareness and promote your offerings to potential customers but also gain valuable insight through ‘social listening’. Comments, stories mentions, online reviews – all of this can help identify what clients are saying about you, understand their behaviour and needs, identify trends that appeal to your target audience and therefore find ways on how to make them more satisfied and improve your customer service.
Look After Your Employees
Your company’s services or products are only as good as your team. When learning how to deal with business competition, this may not seem like the most obvious tactic. However, you can keep your employees productive by keeping them happy.
Most workers actually only need trust, cooperation, professional development and the ability to take responsibility for their work. Try to listen to your team and allow them to use these opportunities, and you may find that you have more satisfied workers and less employee turnover. Helping your members of the team find happiness in their job will lead to their dedication – and this is where you can beat your competitors.
Target New Markets
You can also try to grow your customer base by researching untapped markets. But remember that finding new markets is not only about entering new places. This means you don’t have to move or open your business in a new city to attract a new audience. Instead, take on a new market by considering other demographic segments such as age or gender.
Explore new markets that are interested in your offering and try to create sales and marketing campaigns to capture a new audience. Sure, there will be risks, but it can be a big competitive advantage if you succeed.
Put The Focus On Existing Customers
Entering new markets is exciting, and when your company is ready to do so, new markets can be very profitable. However, don’t forget about existing clients who are already loyal to your company. As you diversify your market opportunities, maintain some of the current aspects of your marketing to continue to work well with your customers.
Smaller companies competing with larger corporations should employ competitive business strategies that give them an edge, and building personal relationships with existing customers is one of the most effective. Some business owners believe that customers are extremely rational and simply calculate and compare costs, but this is actually not the case. Most people are not just looking for the lowest prices; they are also eager to spend their money in a place that they really like.
Also, another option to support existing customers is product development. Consider introducing new or better products to existing markets. Continue to develop your current offerings like bestsellers to renew your commitment to the customers you already have to the best of your abilities. This strategy can allow your company to surpass the competition and make your customers happy.
Don’t Hesitate To Get Loans
As many organisations are currently losing revenue and seeing their cash flow interrupted due to the coronavirus pandemic, you can apply for different grants, programs and loans to cover expenses and keep a healthy cash flow.
From the Bounce Back Loan System (BBLS), Future Fund and Coronavirus Job Retention Scheme (CJRS) to Coronavirus Self-Employment Income Support Scheme (SEISS) and Coronavirus Business Interruption Loan Scheme (CBILS lenders), there are a wide variety of options intended to help self-employed people, small and medium-sized businesses affected by the worldwide crisis.
It’s easy to get into a rut with your organisation and remain stagnant instead of moving forward toward your business goals. This may not negatively impact your business in the short term, but it will prevent you from keeping up with your competitors in the long run. In today’s ever-changing world, it is especially crucial to stay current with trends and technologies to keep your brand relevant and move your business forward.
You can look into other industries besides yours and see what their leaders are doing to stand out from the competition. This can help you go beyond what your competitors are already doing and does not have to be product-focused only but may involve changing processes and strategies or even removing particular rules.